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Testimonials

Your comments are really appreciated as they are a very informative way of letting other people know if you were satisfied or not with our products & service.

Naturally, we do sometimes (not very often) make mistakes & parcels do get lost in the post but we always make things right straight away!

testimonials

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26th May 2008, 5:41 PM
Emma & baby Thomas (14 weeks)
I am absolutley thrilled with my son's new pram mattress. The one that came with the pram was so hard. Today we went for a walk and he was so content and the quality of the mattress is excellent. I want to thank you for your exceptional customer service too, I received the mattress the very next day via recorded delivery. Furthermore, when I placed my order via telephone your very friendly and extremely helpful. I will be recommending to friends.
Thanks ever so!

6th May 2008, 5:42 PM
Mrs. L. Cole
When I recently bought a travel cot from another company, I was disappointed with what was supposedly the mattress! It was rock hard and, in my eyes, no way suitable for my baby to sleep on. Having gone onto the internet I came across 'babymattressesonline'. At just £19.99 for a made to measure mattress I thought "well, I cant go wrong!". I ordered my mattress and requested it to be delivered by a certain date - approx 1-2 weeks from the order. It turned up just 3 working days later - wow! I made use of this mattress for the first time last night and Im thrilled to say that my 9 week old slept soundly on it! Thank you for your excellent service, fast delivery and mostly for giving my baby comfort!!!
Website response: Travel cot mattress section

28th April 2008, 5:45 PM
Mrs. Kearney (Northants)
Just a quick message to say many thanks for the cot mattress that was delivered today. After trying for weeks to find a mattress to fit the non standard size cot, I was delighted to find your site. Excellent customer service, you kept me fully informed about the day of delivery and a quality product that fits perfectly. I certainly won't hesitate to recommend you. Thanks again.

28th April 2008, 5:44 PM
Colette
This site is amazing!! I have just bought an Omni cot from Mamas and Papas and was completely confused about how to go about getting the correct mattress size. You have made my day!!!! Thanks and I will order it shortly, I just need to know what type now but I am sure I will find the info on here somewhere!!!

14th April 2008, 5:46 PM
Mrs. McKee (Oldham)
I wish to take this opportunity to follow up on our purchase with this letter of appreciation. In this day and age of questionable "truth in advertising", it was a welcomed experience to visit your website and purchase a bespoke cot mattress. We received it in 7 days and our grandchild can now peacefully sleep in our family cot which is over 45 years old! Top marks to all concerned!

13th March 2008, 5:48 PM
Mrs. Clyde (Nottinghamshire)
Just wanted to drop you a line to say how impressed I am with your bespoke mattress service, the value for money and also with the extreme speed in which you dealt with my order. A further thank you too is more than due for the way in which you handled my measuring error on one of the mattresses I ordered, and given your comments about 'baby brain' have been proven right several trimes this week, I can only apologise again for my error and the inconvenience this must have caused. Thanks so much for everything, I will definitely come back to you in future and will be recommending you to all my friends. Many, many thanks!

28th February 2008, 5:51 PM
Kevin (Chard, Somerset)
The order arrived first thing today. Perfect fit for both mattresses - very pleased with them. An excellent service all round, and top quality products. Many thanks to all involved.

28th February 2008, 5:50 PM
Mrs. Matthews (Witshire
Parcel has arrived about 20 minites ago. I just would like to say what an outstanding customer service you offer I would recommend your company to anyone, in this day and age it is hard to get good customer service you should all be proud of the service you offer."

25th February 2008, 5:51 PM
Mrs. Keogh (Lancashire)
I just wanted to thank your company for all the help I received when I ordered my daughters cot mattress. I originally placed my order online, but being the indecisive person that I am, decided that I wanted to change to a different mattress. Using the livechat facility on your website the following day, I was helped by one of your employees, Heather, who provided me with information on each of the mattresses to help me make a decision. Heather then changed my order for me, and at no extra cost. I received an email to inform me that the mattress had been dispatched and the mattress arrived the following day. The mattress is wonderful and fits the cot perfectly and, most importantly, my daughter appears to be really comfortable when she is laid on it. I would recommend your company to anyone looking for a mattress. Thanks again for all your help.

21st February 2008, 5:53 PM
Mrs. Stirrup (Hants)
I just wanted to thank you for all your help, please feel free to use my comments on your website. What fantastic customer service, so rare to find these days. Online help was very quick with a response and I cannot beleive that after weeks of searching the shops for an unusual shaped mattress, this website shipped one to me that fits perfectly and was received the day after the order! I can't recommend this website enough.

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Page updated 25th Feb 2013, 13:53
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