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Testimonials

Your comments are really appreciated as they are a very informative way of letting other people know if you were satisfied or not with our products & service.

Naturally, we do sometimes (not very often) make mistakes & parcels do get lost in the post but we always make things right straight away!

testimonials

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6th June 2016, 9:39 AM
Simon Lee
Father
Private
Sheffield
A fantastic service, good price and great communication. We asked for the order to be rushed through and it arrived in a few days - we couldn't have asked for more!

23rd May 2016, 4:03 PM
Bradford
Our baby, Luke was born last Wednesday morning. We purchased a next2you crib to make it easier for us to feed him overnight and also make it easier to settle him if he woke up during the night.

Unfortunately we hadn’t anticipated just how hard the mattress was that came with the crib and Luke just point blank refused to sleep on the mattress. We had to put the moses basket we’d bought inside the crib as a workaround. I happened across the website whilst searching for options for the crib and saw that you did a custom mattress but the lead time might be 7+ days but that you were sometimes able to urgently process/dispatch. I took a chance and placed the order. I went for the coir and wool filling as I presumed it would be best for the baby but noted in the comments that the reason for me ordering was due to the mattress being too hard.

I received a phone call an hour later to let me know that the coir and wool mattress was quite firm and I might be better with the cheaper foam mattress. I agreed and was told that I would be refunded for the difference. The lady on the phone was lovely and extremely helpful.

The mattress arrived this afternoon and Luke has been asleep on it for over an hour now.

Thank you so much for putting customer service first and for making sure that I ended up with the right product, even if it meant that you weren’t making as much money from the sale. It means a lot and also means that I’ll be coming back to you again for future mattresses.

8th April 2016, 2:28 PM
Lesley
Weymouth
This is my 2nd purchase from this company and again I am delighted with this product - a custom made travel cot mattress. Fits beautifully and delivered way ahead of the anticipated time. Ordered monday pm arrived friday pm. I would always recommend this company for their quality and very helpful service from staff.

4th April 2016, 12:00 PM
Maria
Leeds
Received my order for a bespoke baby mattress. The mattress was made to measure from a template. I am so pleased with the result, prompt e mail correspondence and status updates appreciated, the quality is outstanding, made and delivered within 10 days. Thank you and highly recommend your product.

22nd January 2016, 7:27 PM
Aileen
Dublin
Thank you for a great service. Helpful staff at every step of way with good communication. Received exactly what I wanted delivered to Ireland for a reasonable price within a quicker than expected time-frame. Thank you.

14th January 2016, 5:01 PM
Sarah Wallace
shoeburyness
Cannot recommend enough. Purchased a custom sized crib mattress after realising just before my due date that the one we had didn't fit. The customer service was excellent and after requesting if the order could be processed urgently we received the mattress within 4 days! Excellent product too.

8th January 2016, 3:17 PM
J. Harty
WOW! AMAZING product, AMAZING service! Im so chuffed with my travel cot mattress! I feel so much better to know that i now have a really good quality mattress for my new baby's travel cot, that fits it exactly. Would highly recommend. Customer service was excellent and delivery times was outstanding. Great value for money.

6th January 2016, 5:38 PM
Lesley Newton
Weymouth
What an excellent service you offer . Having purchased a second hand pram for use when our grandson was staying with us and i needed a new mattress for it. Size wise it needed to be made to measure one i then got bogged down with all the advice on the net . Your website advise finally made things clear for me and i ordered one only to find that it might take longer to get to me than anticipated but your urgent service was amazing and i recieved it in time to welcome our grandsons visit this weekend. I will be recommending your site to friends and family.

27th November 2015, 7:25 PM
James Armstrong
Enniskillen
Like so many previous customers we struggled to find a mattress for an elderly but perfectly functional cot. I was pleasantly surprised to find baby mattresses could make one to measure and delighted that they were able to deliver in FIVE days on learning that our granddaughter was coming to visit within the week. I cannot commend this service highly enough! Many thanks!

21st October 2015, 6:06 PM
Simone Webber
Axminster
Absolutely fantastic service, really appreciate how speedily out mattress arrived. We had bought a second hand travel cot and I suddenly realised it didn't have a mattress just before we were due to go away. The cot is an obscure old model so I despaired of finding a suitable mattress. Baby Mattresses Online delivered us a custom made travel cot safety mattress within a couple of days, for which we are very grateful!

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Page updated 25th Feb 2013, 13:53
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