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Important Notice for Custom Made Items

We are unable to offer refunds or exchanges, where a product has been custom made for you, unless faulty or not as described, we're unable to refund or offer an exchange. We're unable to accept cancellations for these orders, unless cancelled within 24 hours of the order being placed, this is however at our discretion, custom made orders must be cancelled before production to be eligible for a refund.

This does not affect your statutory rights. 

Current lead time is app. 7 - 10 working days, however, should you need a fast delivery, please send us an email titled URGENT & quote your order number & we'll get your order made & dispatched straight away. info@babymattressesonline.co.uk

We will always advise you by email when we dispatch your order. Delivery is then normally received the following within a few working days once dispatched for mainland UK. Non mainland UK may take a little longer. Standard lead time will apply unless urgent delivery is requested.

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Page updated 5th Feb 2019, 16:16
Baby Products Association
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